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HK/TW Shipping FAQs

How long will my order take to arrive?

It could take anywhere between 1-3 weeks

How do I know when my parcel has arrived?

We will provide you with a tracking number to track your order. Please ensure that you leave your phone number while filling in the customer details, as the courier service may attempt to deliver the parcel at a time when no one is at home.

Where do you deliver to?

We deliver to Mainland Hong Kong (Kowloon, New Territories, Hong Kong Island) and Mainland Taiwan. Unfortunately we are unable to deliver to smaller islands around Hong Kong and Taiwan.

Should I fill in my customer details in English or Chinese?

It would be ideal if you could fill up your customer details in both languages, because certain courier services like SF Express may not be able to deliver correctly.