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HK Shipping FAQs

How long will my order take to arrive?

It could take anywhere between 1-3 weeks

How do I know when my parcel has arrived?

We will provide you with a tracking number to track your order. Please ensure that you leave your phone number while filling in the customer details, as the courier service may attempt to deliver the parcel at a time when no one is at home.

Where do you deliver to?

We deliver to Mainland Hong Kong (Kowloon, New Territories, Hong Kong Island) and Mainland Taiwan. Unfortunately we are unable to deliver to smaller islands around Hong Kong and Taiwan.

Should I fill in my customer details in English or Chinese?

It would be ideal if you could fill up your customer details in both languages, because certain courier services like SF Express may not be able to deliver correctly.

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请问我的包裹运货时效多长?

大约1-3个礼拜

我怎么知道包裹几时到达目的地?

我们会提供物流号码,你可以使用物流号码跟踪你的订单。请确认填客户信息时候,包括电话号码。

你们能够派送到什么地方?

我们可以派送到九龙,新界,香港岛和台湾,不能派送到小岛。

我填写客户信息的时候,应该用英文还是中文?

我们一般会用顺丰派货,最好是两个语言也提供信息。